Terms & Conditions
Shipping & Delivery
We typically ship items within the contiguous US within 72 hours of payment or of clearance of payment with checks. For faster shipment service, please specify your needs at time of purchase. Expedited shipping is available at an extra cost.
Ground Shipping is currently the default shipping method offered for orders placed online or over the phone. We ship via USPS or UPS, at our discretion, depending on the size and value of the merchandise
purchased. If you would like to discuss expedited shipping or shipping with a specific carrier, or have other specific shipping needs, please contact us to
make special arrangements.
All merchandise shipped is fully insured at
For delivery addresses outside of the contiguous US, please request an estimate for shipment fees and scheduling. Once a sale has been processed and payment has been confirmed, you will receive a tracking number or other form of shipment
confirmation within a time frame provided during point of sale.
Customs fees or taxes may be imposed by the country of destination. Any duties and taxes incurred are the sole responsibility of the recipient and are payable upon receipt of the goods.
Shipping merchandise may also require special
documentation and inspections. Clients are advised to inform themselves of their country’s requirements before finalizing payment with the gallery.
All merchandise shipped is fully insured at purchase price. For international shipments, we declare all merchandise at full purchase price value on customs forms, no exceptions.
Our shipping fees include the cost of packaging materials, shipping and handling. These charges will be indicated when you place your order. A variety of shipping methods and speeds are available through our gallery - just ask!
Estimated delivery charges are calculated assuming all items within the order will be shipped to one address using standard delivery charges.
We will gladly ship to multiple addresses. Because
shipping to multiple addresses may affect the quoted shipping charge, we will contact you via email or phone to confirm these charges. We will not ship until these charges are mutually agreed upon.
Destination-based sales tax for addresses in Washington state. Since our checkout service does not allow for precise calculation of destination-based sales tax for every zone in WA state, we have put our default sales tax rate at 9.5%, which is the most common rate we see used in our transactions. Should your tax rate be lower based on where we are shipping an item, please contact us prior to payment and we can revise the invoice accordingly. Contacting us prior to or after payment to rectify the destination sales tax is the buyer's responsibility. (Washington state resellers with a valid resale license may email us a copy of their completed, signed and dated reseller's permit or complete a seller's permit form.)
We will also ship to major international locations. All orders are billed in U.S. dollars Matt Wood's Antique American Indian Art, Inc. makes no claim that materials on this site are appropriate or available for use for shipment in locations outside the United States.
Returns, Refunds & Exchanges
We strive to represent our merchandise as accurately as possible, and are happy to provide our clients with additional photographs and descriptions of our items prior to purchase upon request. All merchandise for
purchase at Matt Wood's Antique American Indian Art, Inc. is guaranteed as described at point of sale.
We stand behind our merchandise 100%, and even though we do everything we can to ensure your satisfaction, we understand there may be times when an item may need to be returned or exchanged.
Returns of merchandise are accepted within 7 days of client's receipt of delivery for a full refund or gallery credit*, provided that the merchandise is in the same condition as when it was purchased and sent to the buyer.
(* If the return is due to our error, such as the merchandise shipped was not as described during point of sale, we will issue a full refund or gallery credit, including any shipping costs paid by client. However, if the return is not due to our error, refunds are issued at full purchase price less actual shipping, shipping insurance and processing costs incurred by gallery.)
We advise clients to fully insure the returns against damage or loss in shipment, and to obtain a tracking number as the client will be held responsible for any damaged or lost goods.
Please contact AAIA by phone or email that an item is going to be returned so that we will be aware of it.
If at any time you wish to exchange an item previously purchased through our gallery for another item in our inventory, please let us know. Typically, we will limit exchanges against Gallery Owned items only (not against consignments). Full value is typically given for exchanges against items of greater value. Please call Matt Wood directly for specifics (949) 813-7202.
For returns, we advise clients to fully insure the returning items against damage or loss in
shipment, and to obtain a tracking number of the shipment as the gallery cannot be held responsible for any damaged or lost goods.
While we do everything possible to securely package and ship merchandise out to our clients, there is always a small risk that damage during shipment may occur. In the event that gallery merchandise arrives damaged upon receipt, please do the following:
- Contact Matt Wood's Antique American Indian Art, Inc. immediately
- Keep all packing materials and the damaged merchandise together, as they will be inspected by the carrier’s company claims inspector as soon as possible
Any merchandise deemed damaged upon receipt will be refunded or exchanged at your request. Please note, any damage claim may take time to resolve, as it is a three-way process requiring communication and coordination between the gallery, the carrier, and the client. You will be notified about when you can expect to receive a refund or gallery credit during the claims process.
Payment & Pricing
Matt Wood's Antique American Indian Art, Inc. accepts the following payment methods: American Express, Discover, MasterCard, Visa, PayPal, Personal Check, Cashier’s Check.
To prevent any unnecessary delays processing your order, please ensure that the billing addresses on your order matches the information on your credit card.
While we strive to keep our inventory records accurate, an item listed as available may have already sold or otherwise be unavailable for purchase. We reserve the right to cancel a sale of any item and/or to promptly issue a full refund for unavailable items.
Matt Wood's Antique American Indian Art, Inc. is strongly committed to protecting the privacy of its clients, visitors and mailing list members.
Information About All AntiqueAmericanIndianArt.com Visitors
We may use non-identifying and aggregate web statistics/website usage information, such as the numbers and frequency of visitors to AntiqueAmericanIndianArt.com and its pages.
We use this data to more fully understand how our website is used in order to maintain an effective and pertinent site. As we do not allow any form of advertising by outside companies on our website, no website usage information is shared with any third party.
Information About You
At times, we may specifically ask you for information about yourself when you fill out a questionnaire, join a mailing list, or when you order an item or service. In the event of a sale or a service order, we will need certain specific information -- such as your name, email address, shipping and billing addresses, phone number, credit card number, etc. in order to deliver a specific service or product to you. In the case of a sale or service order, we will not retain this information for any other use, unless specifically specified and mutually agreed upon at the time we collect this information. The unsolicited information that you provide when you contact us freely through our online forms or by email, such as your name and email address, may be captured for the purposes of our mailing list, which you are free to opt-out of at any time, by written request or by hitting the "unsubscribe" button within our electronic mailings. At times, we may ask you for additional information (i.e. your interests, your “wish list,” etc.), but the release of such information is at your discretion and totally voluntary, and will not be shared with parties outside of Matt Wood's Antique American Indian Art, Inc.
Sellers or consignors of items released to Matt Wood's Antique American Indian Art, Inc. must provide a copy of their driver's license, or another form of government-issued identification, as proof of identity, upon sale or consignment of items. Information gathered from these documents will not be shared with parties outside of Matt Wood's Antique American Indian Art, Inc. unless required by official agencies, such as
We do not use or disclose information about your individual visits to our website, AntiqueAmericanIndianArt.com, or information that you may give us via any media, such as your name, address, email address or telephone number, to any outside companies.
How You Can Correct Your Information
While your shipping and contact information is updated at times of purchase or shipment, you are welcome to contact us with address correction or other relevant contact information updates at any time.
In order to protect your privacy and security, we will take reasonable steps to verify your identity before making any corrections.